Privacy Policy
1. Information We Collect
Depending on how you interact with our Website, we may collect the following information.
A. Information You Provide Directly
You may provide personal information when you:
- Place an order or purchase products;
- Create or use an account, if an account facility is available;
- Submit a product enquiry or request a quotation;
- Contact us through our contact forms;
- Subscribe to our email/newsletter list;
- Contact us through WhatsApp, email, telephone or other communication channels;
- Participate in promotions, surveys, reviews, or other activities; or
- Otherwise communicate with us.
This information may include:
- Full name;
- Email address;
- Mobile/telephone number;
- Billing and shipping address;
- Delivery information;
- Order and purchase details;
- Product preferences;
- Information contained in your messages or enquiries; and
- Any other information you voluntarily provide.
Our Website currently includes newsletter subscription and product-enquiry functionality that may request your name, email address, phone number, quantity and message. AAlhambra Aattar
B. Payment Information
When you make a purchase, payment information may be processed by our payment gateway, bank, payment service provider, or other third-party payment processor.
Our Website displays payment options including Visa, Mastercard, UPI and PayPal. AAlhambra Aattar
We generally do not need to store your complete debit card, credit card, banking password, UPI PIN, CVV, or other sensitive payment credentials on our own systems. Such information may be collected and processed directly by the relevant payment service provider in accordance with its own privacy policy and security practices.
You should never send your card PIN, UPI PIN, password, CVV or other confidential payment credentials to us through email, WhatsApp, contact forms or any other communication channel.
C. Information Collected Automatically
When you visit our Website, certain technical information may be collected automatically, including:
- IP address;
- Browser type and version;
- Device type;
- Operating system;
- Approximate location derived from IP address;
- Pages visited;
- Products viewed;
- Referring/exit pages;
- Date and time of visits;
- Website interaction information; and
- Other technical or usage information.
We may use cookies, pixels, tags, log files or similar technologies to operate, secure, analyze and improve the Website.
2. Cookies and Similar Technologies
Our Website may use cookies and similar technologies.
Cookies are small files stored on your device that help websites remember information about your visit and provide functionality.
We may use cookies for purposes such as:
- Keeping the Website functioning properly;
- Maintaining shopping-cart or session functionality;
- Remembering preferences;
- Understanding how visitors use our Website;
- Improving Website performance;
- Measuring marketing and advertising effectiveness;
- Providing relevant content or advertisements, where applicable; and
- Detecting fraud, abuse or security issues.
Some cookies may be placed by third-party service providers that provide analytics, payment, advertising, social-media, hosting, security or other services.
You can control or disable certain cookies through your browser settings. However, disabling cookies may affect certain Website functionality.
3. How We Use Your Information
We may use personal information for legitimate business purposes, including to:
- Process and fulfill orders;
- Deliver products to you;
- Process payments and refunds;
- Respond to enquiries and requests;
- Provide customer support;
- Send order, delivery and service-related communications;
- Send newsletters, offers and promotional communications where permitted;
- Manage subscriptions and communication preferences;
- Improve our products, services and Website;
- Understand customer preferences and Website usage;
- Prevent fraud, misuse and unauthorized activity;
- Maintain Website and information security;
- Maintain business, accounting, tax and transaction records;
- Comply with applicable laws and legal obligations;
- Resolve complaints and disputes; and
- Protect our rights, property, customers and business.
We will not use your personal information for purposes that are incompatible with the purpose for which it was collected, except where permitted or required by applicable law.
4. Marketing and Promotional Communications
If you subscribe to our email list or otherwise provide consent where required, we may send you information about:
- New products;
- New fragrance collections;
- Special offers;
- Discounts;
- Promotions;
- Fragrance-related articles and stories; and
- Other Al-Hambraa updates.
Our Website currently offers visitors the option to subscribe to an email list for updates about new arrivals, offers and fragrance stories. AAlhambra Aattar
You may unsubscribe from promotional emails at any time by using the unsubscribe mechanism included in the communication or by contacting us.
Please note that even if you opt out of promotional communications, we may still send necessary transactional or service-related communications, such as order confirmations, payment information, delivery updates, security notices or responses to your enquiries.
5. Sharing of Personal Information
We do not sell your personal information as a standalone commercial product.
We may share or provide access to relevant information with trusted third parties where reasonably necessary to operate our business and provide our services.
These may include:
Payment Service Providers
Payment processors and financial institutions may process information necessary to complete transactions.
Shipping and Delivery Partners
We may share your name, address, telephone number and order information with courier, logistics and delivery providers so that your order can be delivered.
Technology and Website Service Providers
We may use third-party providers for services such as:
- Website hosting;
- E-commerce functionality;
- Website maintenance;
- Cloud storage;
- Security;
- Analytics;
- Email delivery;
- Customer support; and
- Other technical services.
Marketing and Communication Providers
Where applicable, we may use third-party email, marketing or communication platforms to send communications that you have requested or consented to receive.
Professional and Legal Advisors
Information may be shared with accountants, auditors, lawyers, consultants, insurers or other professional advisors where reasonably necessary.
Government and Law-Enforcement Authorities
We may disclose information where required by applicable law, regulation, court order, governmental request, legal process, or where disclosure is reasonably necessary to prevent fraud, protect safety, or enforce our legal rights.
6. Third-Party Websites and Services
Our Website may contain links or integrations to third-party websites and platforms, including social-media platforms and communication services.
Our Website currently provides links to services including WhatsApp, Instagram, Facebook, YouTube, X and Pinterest. AAlhambra Aattar
If you click on a third-party link or interact with a third-party service, your information may be processed according to that third party’s privacy policy.
We do not control the privacy practices of third-party websites or services and recommend reviewing their respective privacy policies before providing them with personal information.
7. WhatsApp and Other Communication Channels
If you choose to contact Al-Hambraa through WhatsApp, telephone, email or another third-party communication service, information shared through that service may also be processed by the relevant service provider.
Please avoid sending passwords, payment PINs, card credentials, government identification numbers or other highly confidential information through ordinary messages unless specifically required and requested through an appropriate secure process.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period may depend on:
- The purpose for which the information was collected;
- Whether you have an ongoing relationship with us;
- Legal, accounting, tax and regulatory requirements;
- The resolution of disputes;
- Fraud-prevention and security requirements; and
- The establishment, exercise or defence of legal claims.
When personal information is no longer reasonably required and there is no legal or legitimate reason to retain it, we may delete, anonymize or otherwise dispose of it securely.
9. Data Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure or destruction.
However, no website, internet transmission, electronic storage system or method of security can be guaranteed to be completely secure.
Accordingly, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
10. Your Privacy Rights
Depending on applicable law and the circumstances of the processing, you may have rights regarding your personal information.
These may include rights to:
- Request information about the personal data we process about you;
- Request correction of inaccurate or incomplete information;
- Request deletion/erasure of personal information where applicable;
- Withdraw consent where processing is based on consent;
- Opt out of certain promotional communications;
- Raise a privacy-related complaint or grievance; and
- Exercise other rights available under applicable data-protection law.
India’s Digital Personal Data Protection Act, 2023 establishes a framework concerning processing of digital personal data and provides rights and obligations relating to personal data. IIndia Code
The applicable rights, procedures, exemptions and implementation dates will depend on the law in force and the circumstances of the request.
11. How to Exercise Your Privacy Rights
To submit a privacy-related request, contact us using the details provided below.
Please include enough information for us to understand and verify your request.
We may need to verify your identity before processing certain requests in order to protect your information from unauthorized access.
We will handle privacy requests in accordance with applicable law.
12. Children’s Privacy
Our Website is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.
13. International Data Transfers
Some of our technology, payment, hosting, analytics, communication or other service providers may process information outside India.
Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable law and appropriate contractual, technical or organizational safeguards, where required.
14. Data Breaches and Security Incidents
If we become aware of a personal-data breach affecting information under our control, we will take reasonable steps to investigate, contain and remediate the incident.
Where notification is required by applicable law, we will provide the required notifications to affected individuals and/or relevant authorities within the applicable timeframes.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our Website or business;
- Changes to our products or services;
- Changes in technology;
- Changes in third-party service providers; or
- Changes in applicable laws and regulations.
When we update this Privacy Policy, we will change the “Last Updated” date at the top of this page.
We encourage you to review this page periodically.
16. Contact Us
If you have questions, concerns, complaints or requests relating to this Privacy Policy or the handling of your personal information, please contact us.
Al-Hambraa
Email: info@alhambraaattar.com
Phone: +91-9871971333
Address: Al-Hambraa, Fragrance Home, India
The contact information above corresponds with the contact details currently displayed on the Website. AAlhambra Aattar
17. Grievance / Privacy Complaints
If you have a concern regarding the collection or use of your personal information, please first contact us at:
Email: info@alhambraaattar.com
We will review and respond to privacy-related complaints in accordance with applicable law.